The Free Restaurant OnLine Ordering System (FROLO) now supports printing dockets for the kitchen and receipts for customers. We recently introduced the Epson TM 8211-i as our first supported printer for FROLO and a request from a lot of restaurants was the ability to use their restaurant printer to print kitchen dockets as well as customer receipts.
As more and more restaurants start taking orders on their own website through FROLO in an effort to decrease the commissions that companies like Menulog, JustEat and Grubhub are charging, they have been looking for increasing efficiencies in the free online ordering system. Our main effort has been integration into the Free Restaurant CRM system that we are building to finish of our all-in-one marketing solution for restaurants, but we haven’t forgotten what goes on in the kitchen.
To meet the demands of high volume restaurants, we have created a cloud printing functionality for restaurants so that a docket can go to the kitchen and the customer receipt can also be printed.
What are the requirements for the online ordering restaurant printer?
The only requirement for the online ordering restaurant printer is that you have an internet connection in the restaurant for the Epson restaurant printer to connect into and somewhere to plug it in to. Usually it is close to the kitchen so that Chef can see when a new order has come in, or at the till. Either way, every time you get a new order placed, the docket will print out. You can still manage your orders by viewing incoming emails or through your FROLO Marketing Central login.
Where can I buy the FROLO Restaurant Printer?
We aren’t a hardware company, we are focused on creating software solutions for every restaurant, so we partnered with www.extremenetworks.com.au to provide fulfillment and shipping of the Epson Restaurant Printer in Australia. As a bonus we also negotiated free phone support for the installation of the printer.
Can I use my own Restaurant Printer?
Maybe. If you have an existing Epson TM-82-i, then definitely. Contact the M4R support team and we will send out our set up guide for the FROLO Restaurant Printer. We haven’t tested other Epson printers, but our team is happy to work with you to see if it will work with them as well.
How can I get the Free Restaurant OnLine Ordering system?
It’s easy. Sign up for FROLO and our team will contact you and help organise menus and putting it on your website.
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CAN this be used outside of Australia? For example in Canada? Also what if it is a restaurant chain..can it manage and send to different locations based on the order placed?
Thanks,
Jeff
Hi Jeff, We don’t have any in Canada using FROLO, but we do in the US and Stripe, which is the payment gateway we use works great with CAD. It is designed so that each location for the chain would have a separate accounts, but we support master accounts so that head office can have visibility of the metrics for each of the restaurants.
how will this help if you are a new restaurant and dont have a presence yet? companies like grubhub give you exposure to a market you usually wouldnt have especially as a new restaurant. so yes free is great but youre pretty much on your own trying to get customers to do the online orders to our site
Hi Rob,
There are plenty of restaurants who are dedicating the 13% commission that Grubhub is charging to their own marketing budget. They get the email address which means it is a lot easier to drive repeat transactions and they are saving on the commission. In the long run, it can be a lot more effective. Some restaurants use both, Grubhub for the network and FROLO for their own website.
It seems crazy to pay commission for orders from your own loyal customers every week and more importantly, it isn’t long term sustainable. We are seeing a lot of restaurants offering order direct from the restaurant and save, and that can work really well too.
Hi James,
will FROLO work in the UK?
I think we are here still in a Dilemma.
Even we get more orders from our own website how do we solve the issue with finding reliable drivers?
Since the rise of companies like Ubereats and Deliveroo its getting harder and harder to find drivers who will work with you or they ask for way more money.
Seems to me they rather work for those companies because they get flexibility and apparently they earn well with them as well.
Whats your suggestion to this problem ( actually the most important part of the whole delivery )
Hey Leo,
Have you listened to the 2 part Online Ordering Podcast?? We cover this exact issue. Part II covers how Domino’s work to get people to pick up by charging really high prices for delivery. This is definitely a good option, decreasing the the number of drivers that you need.